At Rombadico, we are committed to providing a seamless and customer-friendly shopping experience. This Returns & Exchanges Policy outlines the steps, conditions, and procedures for returning or exchanging products, ensuring transparency and trust in every transaction.
1. Eligibility for Returns and Exchanges
To qualify for a return or exchange, products must meet the following conditions:
- The item is unused, unworn, and in its original condition.
- The item is in the original packaging with all tags and labels intact.
- Returns or exchange requests are submitted within 30 days of the delivery date.
- Proof of purchase, such as an order number or receipt, is provided.
Non-returnable or non-exchangeable items include:
- Gift cards
- Downloadable or digital products
- Personalized or customized items (unless defective or damaged)
2. How to Initiate a Return or Exchange
To begin the return or exchange process:
- Contact Rombadico Customer Support at contact.rombadico@gmail.com or call 224-564-1822.
- Provide your order number, details of the item, and reason for the return or exchange.
- Our support team will provide a Return Authorization and instructions for sending back the item.
3. Return Shipping
- Customers are generally responsible for return shipping costs, except when items are defective, damaged, or incorrectly sent.
- Use a trackable shipping method to ensure safe delivery of the return item.
- Retain your tracking number until the return or exchange is fully processed.
4. Processing Returns and Exchanges
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your return or exchange.
- Approved returns will be refunded to the original payment method.
- Refunds typically process within 5–10 business days, depending on your bank or payment provider.
- For exchanges, the new item will be shipped once the original item is approved and in stock.
5. Damaged or Defective Items
- If your order arrives damaged or defective, contact Rombadico immediately with:
- Photos of the damage or defect
- Order number and item details
- Rombadico will provide instructions for a replacement or full refund at no additional cost.
6. Exchange Guidelines
- Exchanges are subject to product availability.
- If the desired item is unavailable, Rombadico may issue a refund instead.
- All exchanges must comply with the same conditions as returns (unused, original packaging, within 30 days).
7. Contact Information
For questions or assistance regarding returns or exchanges, contact:
Rombadico – Customer Support
📍 3831 115th Street Ct W, Bradenton, FL 34210, United States
📞 Phone: 224-564-1822
📧 Email: contact.rombadico@gmail.com
Rombadico is dedicated to providing clear, fair, and efficient returns and exchanges, ensuring customer satisfaction and trust with every purchase.