At Rombadico, we strive to provide a seamless shopping experience and ensure our customers are fully satisfied with their purchases. This Refund Policy explains our process for returns, refunds, and exchanges, providing transparency and guidance for a reliable shopping experience.
1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The request for a refund must be submitted within 30 days of the delivery date.
- Proof of purchase, such as an order number or receipt, must be provided.
Certain items may not be eligible for a refund, including:
- Gift cards
- Downloadable products or digital content
- Personalized or custom-made items (unless defective or damaged)
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Rombadico Customer Support at contact.rombadico@gmail.com or call 224-564-1822.
- Provide your order number, details of the item, and reason for the return.
- Our team will review your request and provide instructions for returning the item if applicable.
3. Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective, damaged, or sent in error.
- Use a trackable shipping method to ensure your item reaches us safely.
- We recommend retaining the tracking number until the refund is completed.
4. Refund Processing
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method.
- Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
5. Exchanges
- If you wish to exchange an item for a different size, color, or variant, please contact our support team.
- Exchanges are subject to product availability.
- The same refund and return policies apply for exchanged items.
6. Damaged or Defective Items
- If your item arrives damaged or defective, contact Rombadico immediately at contact.rombadico@gmail.com.
- Include photos of the damage or defect and your order number.
- We will provide instructions for replacement or refund at no additional cost.
7. Non-Refundable Situations
Refunds will not be issued for:
- Items returned after the 30-day period
- Products showing signs of misuse or alteration
- Items purchased from unauthorized resellers
8. Contact Information
For questions, concerns, or assistance regarding refunds, please contact:
Rombadico – Customer Support
📍 3831 115th Street Ct W, Bradenton, FL 34210, United States
📞 Phone: 224-564-1822
📧 Email: contact.rombadico@gmail.com
Rombadico is committed to providing fair, transparent, and efficient refund processes to ensure customer satisfaction and trust.